COOKIE POLICY & COLLECTING AND USING DATA

COOKIE POLICY

This privacy policy applies to processing personal data that we collect or submit when you visit jbmedico.com.
JB-Medico ApS, Birkemosevej 3A, 8361 Hasselager, Danmark, is the data controller for the personal data covered by this privacy policy.

OVERVIEW
1. Our statement on privacy
2. Collecting & using your data
3. Sharing personal data
4. How long do we store your data?
5. Your rights

1. OUR STATEMENT ON PRIVACY
At JB Medico, it’s our mission to give you an outstanding service experience right from the moment you start browsing the many products to the time that you receive your order.
As part of your shopping experience with us, we want to ensure that you can protect and respect your privacy and that we handle all personal data with care.

We uphold the following principles when handling your data:
1. We collect and store data for these primary purposes:

1. Packing and delivering your order
2. Customer service
3. Improving your user experience
4. Marketing
5. Fraud prevention
6. Regulatory requirements

2. We only collect data that we need for the purposes mentioned above
3. We delete your data when we no longer need it
4. We don’t sell your data
5. We keep your data secure

Below you can read more about how and why we collect and store your data – and who we share it with.
You can also read about how to exercise your privacy rights, e.g., by requesting access to your personal data.

2. COLLECTING & USING YOUR PERSONAL DATA FULFILLMENT OF YOUR ORDER
To handle your order, we need some information from you. When you place an order with us, you provide your name, address, email, phone number, payment method, and, of course, the products you wish to purchase. We use the information to fulfil your order, including sending an order confirmation and packing and delivering your order.

CUSTOMER SERVICE
When you contact our customer service via email, chat or phone, etc., we will register the personal data you provide.
Our customer service team has access to all information about your order, so we can help you in the best possible way, whether you have questions about your order status or need to return an item.
Our customer service team can also review any previous correspondence with you, which allows us to provide you with better service.

IMPROVEMENT OF YOUR USER EXPERIENCE
We constantly strive to give you the very best user and shopping experience on our website.
We do that in different ways, but an important part of it is tracking your browsing behaviour on our sites to improve the user-friendliness, layout and overall experience.
We do that by using cookies.
You can read more about cookies.
We also use your browsing data to recommend products we think you might like.

MARKETING
To present you with the best medical equipment and most relevant news, our advertising partners and we use personal data to personalise the recommendations and promotions on our webshop and show you relevant advertising on other webshops and social media networks.
By doing this, we use information about your use of our webshop and services, including order history, past correspondence, and profile information.
This information may be combined with other information you have provided to our advertising partners or collected by them.
Our partners may use cookies to collect information when you visit our webshop.

Below, you can read more about how we personalise our marketing based on the users of our webshop cookies.

HTTP://WWW.NETWORKADVERTISING.ORG/CHOICES/
HTTP://WWW.YOURONLINECHOICES.COM/


MY ACCOUNT
If you choose to create a personal customer account (My Account), you must provide us with your name and email address.
You can also choose to give us your phone number and address.
My AccoAccount provides you with an overview of your shopping bag and your order history.
You can update or delete your account at any time by logging in.

FRAUD PREVENTION
We use the personal data you submit when you place an order for fraud detection and prevention purposes. 

REGULATORY REQUIREMENTS
We use and store your personal data to comply with regulatory requirements, e.g. bookkeeping regulations.

LEGAL BASES FOR COLLECTING AND USING YOUR PERSONAL DATA
We collect and use your personal data on the following legal bases:
1. Our performance of a contract- fulfilment of your order
2. Our legitimate interest - Customer service
3. Improvement of your user experience and fraud prevention

3. SHARING PERSONAL DATA
To provide our services, we share personal data with our partners.
We share your data only when permitted by law, and all our partners are committed to keeping it safe.

4. HOW LONG DO WE STORE YOUR DATA
We store your personal data only for as long as necessary to fulfil the purpose for which it was collected or to comply with regulatory requirements, e.g., bookkeeping regulations in the countries where we operate.
When this is no longer the case, the information will be automatically deleted.

You can also request that we delete your personal data. We will comply with such a request unless we are obligated to store the information for regulatory reasons or unless the information is relevant due to a pending legal case/dispute.

5. YOUR RIGHTS
When we collect and use your personal data, you have several privacy rights.
You can read more about your various rights below:

RIGHT OF ACCESS
One of the most important rights you have is the right to request access to the data we have registered on you.
If you request access, we will provide you with a copy of your personal data.

RIGHT TO BE FORGOTTEN
Another important right in your relationship with us is the right to be forgotten, meaning you can file a request asking that we delete the data we have registered about you.
We may not delete all your personal data as we are required to continue storing certain data to comply with legal requirements.

RIGHT TO OBJECT
You are entitled to object to the processing of your personal data on certain grounds.
For example, you can object to processing your personal data for direct marketing purposes, including profiling.

RIGHT TO RECTIFICATION
If you believe the data we have on you is inaccurate or incomplete, please let us know, and we will update your information.

RIGHT TO RESTRICTION
In combination with some of your other rights, you can also request that we restrict the use of your data, e.g. instead of complete erasure or during our assessment of your objection.

RIGHT TO DATA PORTABILITY
You can file a request asking us to supply you with the personal data you have provided to us in a structured, commonly used, and machine-readable format and transmit the data directly to a specific recipient.

COMPLAINTS
If you wish to complain about how we handle your data, you can always contact our customer service team.
You can also file a complaint with your local DATA SUPERVISORY AUTHORITY.

JB-Medico makes a difference in the design and advice of hygienic suspension solutions for:
Healthcare, food and pharmaceutical industry
Hospitals, medical centres, chiropractors and dentists
Physiotherapists, schools and laboratory

JB-Medico adapts solutions to all clinical departments.
Sustainable cardboard: our packaging is primarily sourced from other companies, where it would otherwise be discarded!